Identity and address of the data controller
Dr. Ivo Ferreira, ophthalmologist, with an office located at Dante 6, Colonia Anzures, Alcaldía Miguel Hidalgo, C.P. 11590, Mexico City, Mexico, is the data controller responsible for the processing of the personal data you provide, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations, and the Privacy Notice Guidelines.
Personal data collected
For the purposes described in this privacy notice, we may collect the following categories of personal data:
Identification and contact data
Full name, date of birth, address, email address, landline and/or mobile phone number.
Health data (sensitive personal data)
Ophthalmological clinical history, general medical background, results of studies and diagnostic tests, diagnoses, previous and current treatments, information about eye surgeries, medications in use, and any other health information necessary to provide appropriate medical care.
We inform you that health data is considered sensitive personal data under the LFPDPPP. Its processing requires your express consent, which is obtained at the time of the in-person consultation.
Purposes of data processing
Primary purposes (necessary)
- Provide ophthalmological medical care, including diagnosis, treatment, and clinical follow-up.
- Create and maintain the clinical record in accordance with NOM-004-SSA3-2012.
- Manage appointment and consultation scheduling.
- Contact the patient for postoperative follow-up or to communicate study results.
- Issue prescriptions, study orders, and necessary medical documentation.
- Comply with legal and regulatory obligations applicable to the practice of medicine in Mexico.
Secondary purposes (not necessary)
- Send information about services, news, or educational content related to visual health.
- Conduct satisfaction surveys regarding the care received.
- Statistical purposes and internal service improvement.
If you do not wish your data to be used for secondary purposes, you may notify us by sending an email to info@drivoferreira.com with the subject line “Secondary purposes.” Your refusal will not be grounds for denying medical services.
Transfer of personal data
Your personal data may be transferred to the following third parties without requiring your consent, in accordance with Article 37 of the LFPDPPP:
- Competent health authorities when required by current regulations.
- Laboratories, diagnostic imaging centers, or other healthcare professionals involved in your care, when necessary for your medical treatment.
Outside the aforementioned cases, no transfers of your personal data to third parties will be made without your prior consent.
ARCO rights
You have the right to Access your personal data in our possession, Rectify inaccurate or incomplete data, Cancel their processing when you consider they are no longer required for any of the stated purposes, or Oppose their processing for specific purposes (ARCO rights).
To exercise any of these rights, you must send a request to the email address info@drivoferreira.com with the following information:
- Full name of the data subject.
- A clear and precise description of the personal data for which you wish to exercise any of the ARCO rights.
- Any document or element that facilitates the location of your data.
- A copy of a valid official identification (INE, passport, or professional license).
The data controller will respond to your request within a maximum period of 20 business days from its receipt. If the request is deemed valid, it will be fulfilled within the following 15 business days after the response is communicated.
Revocation of consent
You may revoke the consent you have granted for the processing of your personal data. However, please note that it may not be possible to fulfill your request immediately in all cases, as certain legal obligations may require the continued processing of your personal data.
To revoke your consent, send a request to info@drivoferreira.com with the subject line “Revocation of consent,” including your full name and a copy of a valid official identification.
Limitation of use and disclosure
If you wish to limit the use or disclosure of your personal data, you may send your request to info@drivoferreira.com with the subject line “Limitation of use.” We will confirm your enrollment in our exclusion list.
Use of cookies and tracking technologies
The website drivoferreira.com may use cookies, web beacons, and other tracking technologies for analytical and site functionality purposes. These technologies allow us to collect data such as browser type, operating system, pages visited, browsing time, IP address, and site usage patterns.
The data obtained through these technologies is used to improve the browsing experience and understand website usage. Users may disable cookies through their browser settings, which could affect the functionality of some sections of the site.
Security measures
Dr. Ivo Ferreira has implemented administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, unauthorized use, access, or processing, in accordance with the provisions of the LFPDPPP and its Regulations.
Changes to the privacy notice
This privacy notice may be subject to modifications, changes, or updates arising from new legal requirements, the office’s own needs, or other causes. Any changes will be published on this same page: drivoferreira.com/politica-de-privacidad.
Competent authority
If you believe that your right to personal data protection has been violated, you have the right to file a complaint with the National Institute for Transparency, Access to Information, and Personal Data Protection (INAI) to enforce your rights. For more information, visit www.inai.org.mx or call 800 835 4324.
Contact for privacy matters:
Email: info@drivoferreira.com
Phone: (+52) 55 1480 1470
Address: Dante 6, Anzures, Miguel Hidalgo, C.P. 11590, Mexico City, Mexico.
Last updated: March 2026.